Request account deletion

From the app

Owners can open Settings → Account & privacy, export company records, and request either owner-account deletion or company closure. Confirm your password and the requested action. You can track and cancel a request before execution starts.

Deleting one owner account requires another active owner. Closing a company affects every company user and its operational records.

Without app access

Email [email protected] from your registered address, where possible. Include:

• Your name and registered email.
• Your company name.
• Whether you want your own account deleted or the entire company closed.
• A request reference, if you already submitted one in the app.

Never send your password, staff PIN or email verification code. We will reply with the identity-verification and review steps. Staff can also contact us about their personal data; company-wide closure requires verified owner authority.

What happens to your information?

A request does not immediately disable your company. Our initial review target is seven days, not a guaranteed erasure deadline. We explain any justified retention or hold before execution.

For owner-account deletion, sign-in access and recovery credentials are removed, the account identity is pseudonymized, and sessions and owner-activated trusted devices are revoked. Operational records linked to that account may be retained only where justified and reviewed; pseudonymization is not deletion of every historical reference.

For approved company closure, live company records and uploaded files are erased after retention review. Required records, disputes, other people’s rights, and backup expiry need separate consideration. If records must remain, the request stays on hold with an explanation rather than being falsely marked completed.

Downloaded exports and other copies outside AfiaLedger are not erased by this process. Deletion is separate from cancelling subscription or supplier commitments. Contact us to coordinate both.

A finalized retention schedule and legal review remain outstanding. Ask us for the categories, legal basis and duration applicable to your request. See our privacy notice.